Terms of Service

Last Updated: August 23, 2026

Welcome to Elevana. These Terms of Service (“Terms”) govern your access to and use of elevanastore.com (the “Site”), along with any products, content, features, communications, and services offered by Elevana (“Elevana,” “we,” “us,” or “our”).

By accessing, browsing, creating an account, placing an order, or otherwise using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site.

Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase through the Site.

By using the Site or placing an order, you represent that you have the legal authority to enter into these Terms and that all information you provide is accurate, current, and complete.

Changes to These Terms

We may update or modify these Terms at any time. When we do, we will post the updated Terms on this page and revise the “Last Updated” date above.

Your continued use of the Site after updated Terms are posted means that you accept the changes, to the extent permitted by law. It is your responsibility to review these Terms periodically.

Products and Product Information

We make reasonable efforts to display product descriptions, pricing, colors, specifications, images, and availability accurately. However, we do not guarantee that all product descriptions, images, colors, dimensions, pricing, promotions, or other content on the Site are complete, current, accurate, or error-free.

Actual product colors may vary depending on your device display, lighting, manufacturing variations, and other factors. Product packaging, appearance, specifications, or features may change without notice.

Products are intended for personal, household, and non-commercial use unless we expressly state otherwise. You may not resell, distribute, or commercially exploit products purchased from Elevana without our prior written permission.

Elevana reserves the right to modify, discontinue, limit, or remove any product, promotion, or feature at any time without notice.

Health and Fitness Disclaimer

Certain Elevana products may relate to exercise, fitness, wellness, physical activity, or body movement. Content on the Site, including product descriptions, videos, images, testimonials, recommendations, or marketing materials, is provided for general informational purposes only and is not medical advice.

You should consult a qualified healthcare professional before beginning any new exercise program or using fitness equipment, especially if you are pregnant, have an injury, a medical condition, mobility limitations, or any other health concern.

Use products only as intended and according to all included instructions, warnings, and safety information. Stop using a product and seek medical advice if you experience pain, discomfort, dizziness, shortness of breath, or any other concerning symptom.

Individual results vary. Elevana does not guarantee specific fitness, weight-loss, strength, body-shaping, health, or performance outcomes. Any product-related claims must be understood in light of individual use, effort, health, diet, and other personal factors.

Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products. An order confirmation does not mean that we have accepted your order.

We reserve the right to accept, refuse, cancel, or limit any order at our discretion. We may cancel or refuse orders for reasons including suspected fraud, inaccurate pricing, product availability, unauthorized resale, violations of these Terms, payment issues, shipping restrictions, or errors in product information.

If we cancel an order after payment has been collected, we will issue a refund for the canceled item or order in accordance with our applicable policies and payment-processing timelines.

You are responsible for providing complete and accurate billing, shipping, payment, and contact information. Elevana is not responsible for delays, lost packages, or delivery problems caused by inaccurate or incomplete information provided during checkout.

Pricing and Payment

All prices are shown in U.S. dollars unless otherwise stated. Prices, discounts, promotions, product availability, shipping charges, and applicable taxes may change at any time without notice.

You agree to pay all charges associated with your purchase, including the product price, shipping charges, handling fees, taxes, and any other amounts disclosed at checkout.

We use third-party payment processors to process payments. By submitting payment information, you represent that you are authorized to use the chosen payment method and authorize us and our payment providers to charge the total amount due.

If a price, discount, or product listing contains an error, we may correct the error and cancel affected orders before shipment. If your order is canceled because of a pricing error, we will notify you and refund any amount paid for the canceled item.

Shipping and Delivery

Shipping times displayed on the Site are estimates, not guarantees. Processing, fulfillment, carrier transit, customs, weather, holidays, inventory availability, and other factors can affect delivery dates.

We will make reasonable efforts to ship orders within the estimated processing time stated on the Site or at checkout. If no shipping time is provided, online sellers are generally expected to ship within 30 days after receiving the customer’s name, address, and payment or authorization to charge, subject to applicable law.consumer.ftc

Risk of loss and title for products may pass to you when the order is delivered to the carrier, to the extent permitted by applicable law. We are not responsible for carrier delays, package theft after delivery, incorrect addresses supplied by customers, customs holds, or events outside our reasonable control.

You are responsible for any customs duties, import taxes, fees, or other charges that may apply to international orders.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Return and Refund Policy, which is incorporated into these Terms by reference.

Please review that policy before making a purchase. To request help with a return, refund, damaged item, incorrect order, or exchange, contact us at hello@elevanastore.com.

Nothing in these Terms limits any non-waivable consumer rights you may have under applicable law.

Promotions and Discount Codes

Promotions, giveaways, discounts, free-shipping offers, bundles, and discount codes are subject to their stated terms and may be changed, limited, or ended at any time.

Unless we explicitly state otherwise, promotions cannot be combined with other offers, are subject to availability, and may exclude certain items, shipping charges, taxes, prior purchases, gift cards, or other products.

We may cancel or refuse an order if a discount code is used improperly, obtained through unauthorized means, or applied because of a technical error.

Marketing claims, prices, discount terms, product disclosures, and limitations must be clear and non-deceptive. The FTC states that advertising claims must be truthful, non-misleading, and supported by evidence.

Accounts and Site Security

You may be able to create an account on the Site. You are responsible for keeping your account credentials confidential and for all activity occurring under your account.

You agree to notify us promptly at hello@elevanastore.com if you suspect unauthorized access to your account.

We may suspend or terminate accounts that we believe are fraudulent, inactive, abusive, used for unauthorized resale, or otherwise in violation of these Terms.

Acceptable Use

You agree not to use the Site for any unlawful, harmful, deceptive, fraudulent, or unauthorized purpose.

You may not interfere with the operation, security, or functionality of the Site; attempt to gain unauthorized access to accounts or systems; use automated tools to scrape or collect data without permission; upload malicious code; impersonate another person; submit false information; infringe intellectual-property rights; manipulate reviews; misuse promotions; or use the Site in a manner that could harm Elevana, its customers, service providers, or the public.

We may investigate suspected violations and take any action we consider appropriate, including canceling orders, suspending access, reporting activity to relevant authorities, or pursuing legal remedies.

Intellectual Property

All Site content, including text, branding, logos, graphics, photographs, product images, videos, design elements, product descriptions, software, trademarks, and other materials, is owned by or licensed to Elevana and is protected by applicable intellectual-property laws.

You may use the Site only for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, publish, display, create derivative works from, sell, license, or exploit Site content without our prior written permission.

“Elevana,” related logos, and our brand elements may not be used without our written approval.

Reviews and User Content

If you submit reviews, photos, videos, testimonials, comments, or other content to Elevana, you represent that you own or have the necessary rights to submit it.

You grant Elevana a worldwide, royalty-free, non-exclusive, transferable, sublicensable right to use, reproduce, modify, publish, display, distribute, and create derivative works from that content for operating, promoting, and improving our business and Services.

You agree not to submit content that is unlawful, false, misleading, defamatory, obscene, threatening, infringing, or otherwise harmful.

We may remove or refuse to publish user content at our discretion, but we are not obligated to monitor all user content.

Third-Party Services and Links

The Site may contain links to third-party websites, tools, payment providers, social-media services, or other external services. These third parties are not controlled by Elevana.

We are not responsible for third-party content, policies, products, services, privacy practices, security, or availability. Your use of third-party services is governed by their own terms and policies.

Disclaimer of Warranties

To the maximum extent permitted by law, the Site and all products, content, and services are provided on an “as is” and “as available” basis.

Elevana does not make any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, uninterrupted availability, or error-free operation.

We do not guarantee that the Site will be secure, uninterrupted, timely, accurate, free from viruses, or free from other harmful components.

Some jurisdictions do not permit certain warranty disclaimers, so some of the disclaimers in this section may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, Elevana and its owners, officers, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, personal injury, or other intangible losses arising from or related to your use of the Site or products.

To the maximum extent permitted by law, Elevana’s total liability for any claim arising out of or relating to the Site, products, Services, or these Terms will not exceed the amount you paid to Elevana for the specific product or order giving rise to the claim during the 12 months before the event giving rise to liability.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Elevana and its owners, officers, employees, contractors, affiliates, suppliers, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from your use of the Site, your violation of these Terms, your misuse of products, your violation of another person’s rights, or content you submit to the Site.

Governing Law and Disputes

These Terms and any dispute arising from or related to them will be governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

You agree that, unless applicable law requires otherwise, any legal action or proceeding relating to these Terms, the Site, or products purchased from Elevana must be brought in the state or federal courts located in Maricopa County, Arizona. You consent to the jurisdiction and venue of those courts.

Before bringing a formal claim, you agree to contact us at hello@elevanastore.com and attempt to resolve the matter informally for at least 30 days.

Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent allowed by law, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy, Return and Refund Policy, and any other policies posted on the Site, constitute the entire agreement between you and Elevana regarding your use of the Site and purchases made through the Site.

Contact Us

For questions regarding these Terms of Service, please contact:

Elevana
Website: elevanastore.com
Email: hello@elevanastore.com