Privacy Policy
Last Updated: August 23, 2026
Elevana (“Elevana,” “we,” “us,” or “our”) operates elevanastore.com (the “Site”). This Privacy Policy explains how we collect, use, share, retain, and protect your personal information when you visit our Site, make a purchase, contact us, or otherwise interact with our products and services.
By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, such as when you place an order, contact customer support, subscribe to marketing messages, enter a promotion, submit a review, or otherwise communicate with us.
This information may include your name, email address, phone number, shipping address, billing address, order information, items viewed or purchased, cart contents, purchase history, payment status, refund history, customer-service messages, reviews, survey responses, and marketing preferences.
When you make a purchase, payment information is processed by our third-party payment providers. Elevana generally does not store complete credit-card or debit-card numbers.
We may automatically collect certain information when you use the Site. This may include your IP address, device type, browser type, operating system, approximate location, unique device identifiers, referring website or URL, pages viewed, time spent on pages, clicks, browsing behavior, and interactions with our emails or advertisements.
We may also receive information from third parties, including ecommerce platforms, payment processors, shipping carriers, fulfillment providers, suppliers, analytics providers, advertising partners, fraud-prevention services, social-media platforms, and customer-support services.
How We Use Information
We may use your personal information to operate, maintain, and improve Elevana and the Site.
We may use it to process payments; confirm, fulfill, ship, and deliver orders; provide returns, exchanges, refunds, and customer support; send order confirmations and delivery notifications; detect and prevent fraud; protect our customers and business; comply with legal obligations; and enforce our agreements and policies.
We may also use personal information to personalize your shopping experience, recommend products, measure Site performance, understand customer behavior, analyze advertising effectiveness, and improve our products, marketing, and Services.
With your consent or where otherwise permitted by law, we may send promotional emails, text messages, special offers, product updates, and other marketing communications. You may unsubscribe from promotional emails at any time through the unsubscribe link in the message or by contacting us at hello@elevanastore.com.
Even if you opt out of marketing messages, we may still send transactional and service-related communications, including order confirmations, shipping updates, customer-support messages, and policy notices.
Cookies and Similar Technologies
Elevana uses cookies, pixels, tags, and similar technologies to operate and secure the Site, remember preferences, maintain shopping-cart functions, analyze traffic, measure advertising performance, and provide more relevant content or advertising.
Cookies may be placed by Elevana or by third-party providers that support ecommerce, payments, analytics, advertising, communications, social media, and customer support.
You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some parts of the Site, including checkout, cart features, saved preferences, and account-related functions.
How We Share Information
We may share personal information with trusted service providers and business partners that help us operate our business and provide our Services.
These parties may include ecommerce and website-platform providers, payment processors, shipping carriers, fulfillment partners, suppliers, logistics providers, email and SMS platforms, advertising partners, social-media platforms, analytics providers, security and fraud-prevention providers, hosting providers, customer-service platforms, and professional advisers.
We may share information when necessary to complete and deliver your order, process payment, communicate with you, provide customer support, prevent fraud, comply with law, respond to valid legal requests, protect the rights and safety of Elevana or others, or enforce our policies.
We may also share information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction.
Elevana does not sell personal information for money. However, certain sharing involving advertising cookies, analytics technologies, pixels, or advertising partners may be considered “sharing,” “selling,” or “targeted advertising” under certain state privacy laws.
Your Privacy Rights
Depending on where you live, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, receive certain information in a portable format, opt out of marketing communications, or opt out of certain targeted advertising, sale, or sharing of personal information.
To submit a privacy request, email hello@elevanastore.com with the subject line Privacy Request. Please describe your request and provide enough information for us to verify your identity.
We may ask for additional information before completing a request in order to protect your personal information and prevent unauthorized access.
If applicable law permits you to use an authorized agent, the agent may submit a request on your behalf. We may require proof of authorization and may also verify your identity directly.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know what personal information is collected, the right to request deletion or correction of certain personal information, the right to opt out of the sale or sharing of personal information, the right to limit certain uses of sensitive personal information, and the right not to be discriminated against for exercising privacy rights.
During the prior 12 months, Elevana may have collected identifiers, contact information, commercial information, device and internet activity data, approximate location data, customer communications, marketing preferences, and inferences about product interests. We may collect this information directly from you, automatically through the Site, or from service providers and business partners.
We may disclose this information to the categories of service providers and partners described in the “How We Share Information” section for business and commercial purposes.
To request to opt out of the sale or sharing of personal information, where applicable, email hello@elevanastore.com with the subject line Do Not Sell or Share My Personal Information.
Where required by applicable law, Elevana will recognize browser-based opt-out preference signals, including Global Privacy Control.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for responding to all Do Not Track signals, the Site may not respond to every Do Not Track request. However, where legally required, we will process recognized browser-based opt-out preference signals, including Global Privacy Control.
Marketing Communications
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by contacting us at hello@elevanastore.com.
If Elevana sends SMS marketing messages, you may opt out by replying STOP to a message or following the opt-out instructions included in the message. Message and data rates may apply. Consent to receive marketing messages is not required to make a purchase.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and tax records, respond to customer requests, resolve disputes, prevent fraud, enforce our agreements, and comply with legal obligations.
When personal information is no longer needed, we may delete it, anonymize it, or securely retain it only where required or permitted by law.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online service, transmission method, or electronic storage system can be guaranteed to be completely secure. You use the Site and provide personal information at your own risk.
Children’s Privacy
Elevana is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has submitted personal information to Elevana, please contact us at hello@elevanastore.com, and we will take appropriate steps to investigate and remove the information where required.
Third-Party Links
The Site may include links to third-party websites, services, or social-media platforms. We are not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review the privacy policies of any third party before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and revise the “Last Updated” date above.
Your continued use of the Site after changes are posted means that you accept the updated Privacy Policy to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us:
Elevana
Website: elevanastore.com
Email: hello@elevanastore.com